FAQ

I have not received an order confirmation, what now?

If you have not received an order confirmation, please check your spam box. To make sure you don’t miss any other order updates. Please make sure you accept our emails so they are not marked as “junk mail”. If you cannot find your order confirmation in your spam box, please contact customer service: wafellah.collection@gmail.com

Unfortunately it is not possible to exchange a product.

You always have the option to return your order within 14 working days after the shipping date. Please ensure that you return the products unworn, undamaged and with the labels attached. Please keep your shipping receipt until we have processed it.

• Returns are only possible within the return period of 14 days.

• Both the costs and the risk of shipping are at your own expense

• We only accept returns if they are returned in their original condition, including labels and packaging. Damaged and/or used items will be refused and returned.

• Without a track and trace code, no investigation will be started into missing returns. So please note that proof of shipping with track & trace code is a requirement to be eligible for a refund.

HOW QUICKLY DO I GET MY MONEY BACK IF I RETURN AN ORDER?

Once the return is received, the items go through our quality control process which can take up to 5 business days. Approved refunds are processed back to your original payment method within 10 business days. Please be patient as your bank or credit card company may take additional time to post the refund.

Should you not receive your refund after 15 business days from approval, please contact us at: wafellah.collection@gmail.com